Shipping & Policies
Welcome
Welcome to PdiamondJ Ranch. We are a family run business that specializes in home décor items made from wood. For the past 30 years I have been working with wood and creating my own designs to simplify the lives of all my customers.
Payments
We accept money orders and PayPal payments for your purchases. Items are put into production when we have received payment, and then you can expect a 10 business day production period and appropriate shipping times before receiving your product. In most cases, that will not exceed 20 days. Cancellations of the order will be accepted only if the product has not been completed.
Shipping
Shipping via Parcel Post is our standard for smaller packages, medium and larger can be shipped, usps, fedex, or Ups included in your free shipping. For choice of faster shipping please reach out we can do a private listing after giving you rates.
Returns & Exchanges
I gladly accept returns and exchanges
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Returns and exchange details
If there is a problem with your order please reach out to us in 10 days for us to assist you.
Additional
We do entertain custom orders, changing our current designs if possible and welcome your comments and suggestions for future products. Wholesale and Consignment Agreements are welcomed and will be done on a case by case basis.